Our policies

Refunds and replacements: 30 days

Here's how it works:

1. Email us within 30 days of delivery at gavinpisarek@gmail.com. Include your order number (it starts with PW-), what's wrong, and photos of the print and the packaging.
2. We reply with return instructions, usually within one business day.
3. Send the original print back to us.
4. Once it arrives and we confirm it, you choose: a full refund to your original payment method, or a free replacement printed and shipped to you.

Return shipping: if the print arrived damaged, has a defect, or doesn't match the preview you approved, we send you a prepaid return label and also refund your original shipping. For any other reason, you pay return shipping.

Refunds usually show up on your statement within 5 to 10 business days after we issue them. We'll email you when the refund is sent or your replacement ships.

Cancelling an order

• Before you pay: just ignore the quote or tell us. Nothing is charged until you approve and pay.
• After you pay, before printing starts: email us and we'll cancel and refund you in full.
• Once printing has started: the order is made just for you, so it can't be cancelled. The 30-day refund and replacement policy still applies after delivery.

Your preview

Before we print, we email you a preview showing the layout and colors. Nothing prints until you approve it. You can ask for changes from your quote page as many times as you need.

A 3D print is made in layers of filament, so the finished piece has a textured surface, and colors can look a little different than on a screen. That's normal and isn't considered a defect.

Shipping

• We ship anywhere in the United States.
• Shipping is a flat $6.95, and free on orders of $75 or more.
• Your quote includes an estimated ship date. We email you a tracking number as soon as your order ships, and you can check on it any time on the Track order page.
• Please double-check your address at checkout. If a package comes back because of an incorrect address, we'll reship it once you pay the new shipping cost.
• If your package is lost or shows as delivered but never arrived, email us. We'll work with the carrier and send a replacement or a refund.

Sales tax

PrintWrld is based in Florida. Orders shipped to a Florida address are charged Florida sales tax, added at checkout. We don't currently collect sales tax on orders shipped to other states. Your receipt shows any tax you paid.

Your images

• Only send images you took yourself or have permission to use. By ordering, you confirm you have the right to have the image printed.
• We may decline images that are hateful, illegal, or that we believe infringe someone else's rights. If we decline after you've paid, you get a full refund.
• Your images stay yours. We use them only to make your order.
• We'd love to show great prints in our gallery, but we'll always ask your permission first.

Privacy

What we collect: your name, email, phone number (if you give it), shipping address, the images you upload, and your order details.

How we use it: only to make, ship, and support your order, and to email you about it. We don't sell or share your information with anyone except the services that help us run the shop:

• Stripe processes payments. Your card details go straight to Stripe. We never see or store your card number.
• Supabase securely stores your order and images. Uploaded images are private to PrintWrld.
• Netlify hosts this website.

Your choices: email us any time to see, correct, or delete your information and images. We keep order records needed for taxes and accounting.

Contact

Questions about an order or these policies? Email gavinpisarek@gmail.com and include your order number if you have one. We reply within one business day.